Shipping policy
Order Processing All orders are processed and handed over to our courier partner within 5–7 business days (excluding Sundays & national holidays).
Delivery Timeline
- Metro & Tier-1 cities: 5–7 business days
- Rest of India: 7–10 business days
- Remote & North-East locations: Up to 15 business days
Shipping Charges
- Free shipping on all orders above ₹996
- Flat ₹79 shipping for orders below ₹996
- COD orders: Not Available
Discreet & Secure Packaging Every parcel is shipped in plain, unbranded packaging. No product name, brand name or website is mentioned on the outside – your privacy is 100% protected.
Order Tracking As soon as your order is dispatched, you will receive an email + SMS with tracking link. You can also track your order anytime at kayasutra.in/track
Pincode Serviceability We ship to 28,000+ pincodes across India. If your pincode is not serviceable, we will inform you immediately and refund the full amount.
Lost or Delayed Shipments In rare cases of loss or major delay (beyond 15 days), we will either reship the order free of cost or issue a full refund – your choice.
International Shipping Currently we ship only within India.
Questions about shipping? Write to care@kayasutra.in or WhatsApp us – we reply fast!
— Team KayaSutra